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A Return Merchandise Authorization (RMA) number issued by Amtron Technology, Inc. is required for all returns. Return without an RMA number will not be accepted.

Products damaged by the user do not qualify for refund, replacement, or warranty protection. Examples of damage include, but are not limited to, bent pins, cracked or chipped hardware, burnt circuit, or other type of physical damage.

Non-Defective Product

• Non-defective products, except NCNR products, are eligible for return if an RMA number is requested within 30 calendar days of the original invoice date.
   
• No RMA number will be issued more than 30 calendar days from invoice date.
   
• Products must be returned in good condition, with all original parts, manuals, and packaging. All used products are subject to a 15% restocking fee, and any incomplete returns will be charged a 30% restocking fee.
   
• The customer is responsible for all return shipping related charges, and the original shipping charge is non-refundable, with the exception of RMA requested as a result of an error by Amtron Technology, Inc. (e.g. an incorrect product was shipped).

• Please allow 1 - 2 weeks for the refund to be processed

Non-Cancelable and Non-Returnable (NCNR) Product

• Certain products are considered NCNR (non-cancelable and non-returnable). These include the products that are specially produced for customers, and specialty products such as PCMCIA SRAM & linear flash cards.
   
• Products with NCNR status are either noted on our website or else stated in email communication upon order confirmation. These products are protected by warranty only.

Defective Product and Warranty

If products fail within the warranty period, please contact us for instructions before sending back the defective products.

• Amtron Technology, Inc. will approve replacement for defective products if an RMA number is requested while the warranty is valid.
   
• Products that fail as a result of user damage do not qualify for warranty protection.
   
• The customer is responsible for all return shipping related charges, and the original shipping charge is non-refundable,

Requesting RMA

• A Return Merchandise Authorization (RMA) number is required for all returns.  Return without an RMA number will not be accepted.
   
• Please contact our customer service department by e-mail at service@amtron.com, phone at (323) 265-8076, or fax at (323) 488-9747, to request an RMA number.  Return address and instructions will be provided when an RMA number is issued.

• Please note that our RMA Department is located at a different address from the headquarter address. Failure to comply with the return instruction will result in an invalidation of your return.
   
• To obtain an RMA number and the return instruction, please provide us with the following information.

• Invoice number
• Product part number or description
• Product serial number (if applicable)
• Contact phone number and/or email address

• The serial number on the returned product must match the serial number on the invoice on file. Otherwise, the return will be rejected.
   
• RMA number will be valid for 15 calendar days (U.S. customers) or 21 calendar days (international customers) from the date of issuance. Customer must allow for in-transit time for product to be returned to Amtron Technology, Inc. as Amtron must physically receive the product within the time frame above. The RMA will be invalidated for any products received past 15 calendar days (U.S. customers) or 21 calendar days (international customers).

Return Shipping

• All returns must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to our account will result in forfeiture of the returned product unless customer reimburses the charge.
   
• Amtron Technology, Inc. is not responsible for lost packages. It is the responsibility of the customer to use a reliable courier and to fully insure the package in order to receive compensation for lost packages.
   
• Please retain the return shipping information for your records until the refund and/or replacement has been processed.