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Customer in USA

   For customers who use our shopping cart to place order

• Our online shopping cart system retrieves shipping rates, in real-time, from FedEx and US Postal service (USPS) servers.

• If customer chooses to use customer's own FedEx or UPS account to ship the order, please provide the FedEx or UPS account number in the "Comment" section of the shopping cart.  Amtron Technology will refund the paid-online shipping charge back to the customer's credit card or PayPal account, after shipping is processed.

   For customers who choose to place order by fax order form, phone, or e-mail

• We ship all goods via FedEx or US Postal Service (USPS) to customers in the United States unless customers request different shipping methods. We also ship via UPS if customer prefers. Please specify your request when you place order. Delivery to APO and FPO addresses can only be made by the U.S. Postal Service. [Please contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 488-9747 for different shipping arrangement.]

• If customer chooses to use customer's own FedEx or UPS account to ship the order, please provide the account number.

• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

International Customer

• Our online shopping cart system allows international shipping via the United States Postal Service (USPS) Express Mail International (EMI) which has tracking number for shipping status checking. Our online shopping cart system retrieves international shipping rates, in real-time, from US Postal Service (USPS) servers.

• If customer chooses to use customer's own DHL, FedEx, or UPS account to ship the order, please provide the account number in the "Comment" section of the shopping cart.  Amtron Technology will refund the paid-online USPS Express Mail shipping charge back to the customer's credit card or PayPal account, after shipping is processed.

• We also ship via FedEx or DHL if customer does not have own FedEx or DHL account number. Please contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 488-9747 for shipping arrangement. The exact shipping charge depends on how and to where the products will be shipped. We will inform you of the shipping method and cost via e-mail or fax. We will not process your order until we receive your confirmation about the shipping method and charge.

• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

Refused or Undeliverable Shipment

• Customer who refuses packages at the time of delivery, or provides undeliverable address, or does not respond to shipper's delivery attempts will be charged the round-trip shipping and handling fees.

Loss or Damage in Shipment

• Claim for package loss must be made to the shipper by the customer. Please follow the instruction provided by the shipper.
   
• Claim for product damaged in shipment must be made to the shipper by the customer. Please keep the original shipping boxes, the shipper will need the original boxes for investigation.  Please do not send the damaged products to us.  The customer needs to report the damage in shipment to the shipper and the shipper will pick up the entire package.
   

* Shipping related charge is not refundable 

Internet makes shopping much more convenient by surfing online instead of driving from store to store. FedEx, UPS, USPS, or other shipper does all the driving for us. But their services are not free. The shipping fee, paid to the shipper, is considered the same as the customer's own cost to drive to stores for purchasing products.  To return a product for any reason, the customer needs to drive to the store for returning the product. The store will refund the product price but will not reimburse the customer's driving time and cost.  Your understanding of our policy is very much appreciated.