If you are not satisfied with our products
for any reason, you may return it for a refund or a replacement within 30
days of delivery.
Terms and Conditions
- Products that have been damaged by customers
cannot be returned.
The damages include bent pins, cracked or
chipped hardware, burnt circuit, or any other type of physical damage.
Damaged products are absolutely not qualified for refund, replacement, or
- Products made-to-order are not cancelable
and not returnable. This includes the products that are not regularly
stocked and/or are ordered from manufacturers for customers. These products
are protected by warranty only.
- A Return Merchandise Authorization (RMA)
number is required for all returns. Return without an RMA number will
not be accepted.
- Please contact our customer service department by
e-mail at firstname.lastname@example.org, phone at (323)
265-8076, or fax at (323) 488-9747, to request an RMA number. Return address and instruction will be provided when an RMA
number is issued.
- Please note that our RMA Department is
located at a different address from the headquarter address. Failure to
comply with the return instruction may result in an invalidation of your return.
- To obtain an RMA number and the return
instruction, please provide us with the following information.
- Invoice number
- Product part number or description
- Product serial number (if product
box is opened)
- Contact information such as phone
number and e-mail address
- The returned product must have serial number
that matches with the serial number on file with your invoice in our system. Otherwise, the return will be rejected.
- Refund or replacement will be
granted if an RMA number is requested within 15 calendar days of product
- A 15% restocking fee will be charged if an RMA
number is requested within 16 - 30 calendar days of product delivery.
- No RMA number will be issued after 30 calendar days
of product delivery.
- RMA number will be valid
for 15 calendar days (USA) or 21 calendar days (international) from the date Amtron Technology issues the RMA
number. Customer must allow
for in-transit time for product to be returned to Amtron Technology, as Amtron Technology
must physically receive the product within 15 calendar days (USA) or 21
calendar days (international) after the RMA is issued. After the allowed time, the RMA will be invalidated.
- Products must be returned, in good
condition, with all original parts and packaging (even if opened). A 15% fee
will be charged for incomplete return (up to 30% if multiple accessories are missing).
- Products that have been damaged
by customers cannot be returned. If damaged product is returned, it is
customer's responsibility to arrange shipping with freight prepaid to ship
the damaged product back to customer.
- All returns must be shipped with freight
prepaid. Any shipments sent COD will be refused. Shipment charged to our
account will result in a partial forfeiture of your refund. [Amtron
Technology does not reimburse the customer's return shipping cost because
the return shipping cost is considered the same as the customer's cost to drive to any
store for returning a product.]
Shipping related charge is not refundable*
unless the return is a result of our error (you received an incorrect
- Amtron Technology is not responsible for
lost return package. It is the responsibility of the customer to use a
reliable shipper and to insure the package to receive compensation if the
package is lost.
- Please retain the return shipping
information until your account or original credit card has been credited or
until you receive the replacement product.
- Please allow 1 - 2 weeks for refund process.
- To safeguard against abuses of our return
policy, Amtron Technology reserves the right to charge a restocking fee of
15% at our discretion.
Refused or Undeliverable Shipment
- Customer who refuses packages at the time of
delivery, or provides undeliverable address, or does not respond to
shipper's delivery attempts will be charged the round-trip shipping and
Loss or Damage in Shipment
- Claim for package loss must be made to the
shipper by the customer. Please follow the instruction provided by the
- Claim for product damaged in shipment must
be made to the shipper by the customer. Please keep the original shipping
boxes, the shipper will need the original boxes for investigation.
Please do not send the damaged products to us. The customer needs to
report the damage in shipment to the shipper and the shipper will pick up
the entire package.
Defective Product and Warranty
- If the product fails within the warranty
period, please contact us for instruction before sending the defective
product back to us or the manufacturer.
Shipping related charge is not refundable
Internet makes shopping much more
convenient by surfing online instead of driving from store to store. FedEx,
UPS, USPS, or other shipper does all the driving for us. But their services
are not free. The shipping fee, paid to
the shipper, is considered the same as
the customer's own cost to drive to stores for purchasing products. To
return a product for any reason, the customer needs to drive to the store
for returning the product. The store will refund the product price but
will not reimburse the customer's driving time and cost. Your
understanding of our policy is very much appreciated.
Please read our
Copyright © 1997-2018 Amtron Technology, Inc.
PO Box 884
Monterey Park, CA 91754 USA
Tel: (323) 265-8076 Fax: